Terms of service.

Acceptance of terms

By accessing summit-intake.com or by signing a written engagement with Summit Intake Solutions ("Summit Intake," "we," "us"), you agree to these Terms of Service. If you do not agree, please stop using the site and do not sign the engagement. If you accept on behalf of a business, you represent that you have authority to bind that business.

Description of services

Summit Intake builds and installs AI-driven intake systems for service businesses. Typical deliverables include marketing websites, intake forms and funnels, AI chat and voice agents, SMS and email automation chains, CRM integration, and post-launch tuning. The specific deliverables, milestones, and pricing for any client engagement are defined in a separately-signed Statement of Work or service agreement, which controls over anything inconsistent in these Terms.

Use of the website

You may use this website for lawful purposes only. You agree not to:

• Reverse engineer, decompile, or attempt to derive source from any code we serve.
• Scrape, harvest, or systematically download content for redistribution or to train models, except as permitted by our robots.txt and applicable law.
• Probe, scan, or test the vulnerability of our infrastructure without our written permission.
• Use the site to transmit malware, harassment, or content that violates the rights of others.
• Impersonate another person or misrepresent your affiliation.

Engagements and billing

Pricing is per signed engagement, set out in writing, and reflects the scope of work. Setup fees are due before work begins unless we agree otherwise in writing. Recurring fees are billed monthly in advance. Invoices are net-15 unless otherwise stated. Late payments accrue interest at the lesser of 1.5% per month or the maximum allowed by Florida law. We may pause work on past-due accounts after written notice. The published guarantee, if any, is the entire performance commitment, and its specific terms control over any general statement here.

Intellectual property

Our IP. We retain all rights in our methodology, our underlying automation library (including the Cortana atom library), our internal tools, our training material, our case-study library, and any code we wrote before working with you. Working with us does not assign these rights.

Your IP. You retain all rights in content you provide to us: your brand, your copy, your photography, your customer lists, your operational data, and anything you produce internally. We will use it only to perform the work.

Deliverables. Upon full payment, we grant you a perpetual, worldwide, non-exclusive license to use the specific deliverables we built for you (the website, configured forms, configured agents, and configured automations) for your own business. We retain the right to reuse the underlying library, patterns, and skills we used to build them — we are not building bespoke from zero, and we do not strip ourselves of the right to use what we know.

Portfolio. We may describe the work at a high level in our case studies and marketing material. We will not disclose confidential information, customer lists, financial figures, or anything you flag as confidential in writing. If you prefer your name not be used publicly, tell us in writing and we will honor that.

Performance and outcomes

We work hard and we instrument our work so we can show its impact. We do not guarantee specific business outcomes — lead volume, close rate, revenue, ranking, or otherwise — beyond what is written in a separately-signed guarantee that explicitly names the outcome and the remedy. Marketing language on this website (case-study figures, "X minutes saved per booking," etc.) describes what happened for a specific client in a specific context and is not a forecast for your business. AI-generated outputs may occasionally be wrong, incomplete, or off-tone; the human-in-the-loop steps in our standard install are designed to catch that, but no automation is perfect.

Limitation of liability

To the maximum extent permitted by law, Summit Intake's total liability arising out of or relating to these Terms or any engagement, in the aggregate and across all claims, is limited to the amount you actually paid Summit Intake in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we were advised of the possibility. This limitation applies regardless of the legal theory (contract, tort, statute) under which the claim is brought.

Indemnification

Each party will defend, indemnify, and hold the other harmless from any third-party claim arising out of the indemnifying party's (a) breach of these Terms, (b) violation of applicable law, or (c) infringement of a third party's rights. The indemnified party must promptly notify the indemnifying party of the claim, cooperate in the defense, and not settle without the indemnifying party's consent.

Term and termination

These Terms apply for as long as you use the website. A client engagement runs for the term written in the Statement of Work. Either party may terminate an engagement for material breach with 15 days' written notice and a chance to cure. On termination, you owe us for work completed through the termination date, and we will hand over your data and access in a reasonable, documented way. Sections that by their nature survive termination — IP, payment for work performed, limitation of liability, indemnity, governing law, dispute resolution, confidentiality — survive.

Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute that cannot be resolved by good-faith negotiation within 30 days will be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Pensacola, Florida, before a single arbitrator. Each party bears its own attorneys' fees; the arbitrator may award fees to the prevailing party where authorized by law. Judgment on the award may be entered in any court of competent jurisdiction. Notwithstanding the above, either party may seek injunctive relief in a Florida court of competent jurisdiction for actual or threatened infringement of intellectual property or breach of confidentiality. You and Summit Intake each waive any right to a jury trial and any right to participate in a class action.

Miscellaneous

Severability. If any provision is held unenforceable, the rest of the Terms remain in effect.

Entire agreement. These Terms, together with the Statement of Work and any explicitly-referenced documents (Privacy Policy, SMS Opt-in Disclosure), constitute the entire agreement on this subject and supersede any prior agreements or representations.

No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all of our assets.

Force majeure. Neither party is liable for a delay or failure caused by events outside reasonable control (acts of God, war, terrorism, civil unrest, government action, internet or hosting outages).

Notices. Notices to Summit Intake must be sent in writing to the address below. Notices to you may be sent to the email address on file with us.

Contact

Summit Intake Solutions
9587 Tower Ridge Road, Pensacola, FL 32526
hello@summit-intake.com
(850) 977-5843

This is a template. We recommend having a qualified attorney review before relying on it for material legal protection.