Real answers, organized by what you're actually trying to figure out.

Most practices are live within 7–14 days. The first three days are scope and audit. Days 3–10 are build and wire. Days 10–14 are training, dry runs, and going live with your staff in the loop.

Around 2–3 hours total over the install. One 12-min walkthrough, one 60-min kickoff to capture services, hours, voice persona, and policies. One 30-min handoff training. Then a weekly 15-min numbers call once you're live.

Usually not. We integrate with GHL Calendar, Google Calendar, Base44, Acuity, Cliniko, Vagaro, Mindbody, and most major scheduling platforms. We confirm compatibility during the audit.

Even better. We install on your existing GHL instance, build the chains, train them on your data, and hand the keys back to you. No platform lock-in. If you ever leave us, you keep everything that's there.

Mostly invisible. Bookings appear on your existing calendar. New leads show up in your existing CRM with full conversation history. The bot escalates to a real human (you) only when something is outside its rules — clinical questions, refund requests, complaints, the things that should go to a human.

No. We handle intake — capture, booking link delivery, and persistent follow-up. Your front desk stays focused on in-office patients and clinical coordination. Most clients keep the same headcount and just move the work that was overflowing.

No. Clinical and medical inquiries route directly to your staff. The system handles non-clinical questions only — hours, pricing, location, service info, scheduling. The escalation rules are explicit and we tune them to your tolerance.

As long as you're with us, the small stuff — tweaks, tunes, copy updates, broken bits — is on us. You'll never get a bill for fixing something that should've worked. Bigger changes (new modules, new integrations, new flows) get scoped and quoted up front so you always know what you're paying for.

License fees pass through at cost. Most clients are already on GoHighLevel; if you're not, we set you up at the standard rate — no markup from us. Voice and chat platforms (VAPI, ElevenLabs, OpenAI) are billed on usage; we monitor and alert before there's a surprise.

Yes. Everything we build lives in your accounts — your GHL, your Google Calendar, your domains. If you ever leave us, you walk away with the install. We'll even document it for the next operator.

The system is built non-clinical by design — we don't request or store sensitive health details. Consent-first SMS with STOP-to-opt-out is standard. For stacks that touch PHI, we sign BAAs and configure HIPAA-eligible vendors only.

Express written consent on every form. STOP / HELP keywords on every campaign. Throttle limits, time-zone-aware sending, and quiet-hours enforcement. We register 10DLC for your number and document the consent flow.

In your GoHighLevel sub-account or your Base44 instance — your tenancy, your data. We have admin access to operate the install; we don't move data out for any reason other than the integrations you authorize.

It's bounded. Topics outside its scope route to a human. We tune the guardrails together — some clients want a chatty bot, some want it terse and tight. Either way, the rules are explicit and the escalations are auditable.

If we don't measurably improve missed-call recovery in your first 30 days, you cancel with no penalty and no questions. We define the baseline together in week one and report against it every Monday so we both know.

Month-to-month after the initial 30 days. The first 30 days are protected by the performance guarantee — cancel for any reason during that window with no penalty.

We can pause monthly billing for up to 60 days while keeping your install live. After 60 days we either restart or sunset and hand off your accounts.

Yes — that's the most common path. Most clients start at Starter or Growth and graduate as the numbers justify it. We never push the upgrade.